KI.GWB.5946 – Unable to Add New AWS Integration without Internet Access

The following content describes a known issue in Guardian. A workaround is available.This issue is now working as expected.

Created Found in Release Fixed in Release Last Updated Reference ID Status
31st May 2024 V3.35.2 V3.45.1 5th June 2024 KI.GWB.5946

Working as Expected

 

Problem

While adding a new AWS integration to Guardian, you are unable to save the integration if your instance is not connected to the Internet.

Complete the following steps to replicate the above scenario:

Note: This issue is only present if your Guardian appliance is not connected to the Internet. If the appliance is connected to the Internet, you are able to add an integration as normal.

  1. In the Guardian web application, navigate to the Integrations tab (Control > Integrations) and click Add Integration.

  2. Select AWS from the list of available integrations. The Add Integration page is displayed.

  3. Complete the provided fields.

An error message is displayed stating that the connection could not be established.
Cause Guardian attempted to call a public Amazon API mid-configuration. However, without an Internet connection the API call failed, resulting in the error message.
Solution

This issue was resolved in V3.45.1 of Guardian. Now, Guardian no longer makes the Amazon API call mid-configuration and you are able to save configurations as normal. Upgrade to V3.45.1 of Guardian (or later) to resolve this issue.
Workaround There is no workaround available for this issue. If you need to add a new AWS integration, you must upgrade to a newer version of Guardian.